Frequently Asked Questions
Are you accepting new clients? Are face to face sessions available?
Yes I am accepting new clients. At this time, I will be providing telemental health services(video & telephone counseling). In-office or face to face sessions will be available September 12, 2020 in accordance with government regulations.
Why choose Epiphanye Counseling Services?
Epiphanye Counseling Services, clients will find a skilled, experienced
therapist who strives to help improve clients’ quality of life. I focus on
providing information resources, & skills that clients can implement in
their lives to manage, cope and work through any issue or situation that they
From where does the name "Epiphanye " come ?
The name is my first name and my birthday combined. Both have a positive
and spiritual meaning that connects and grounds me with my faith. The name also describes my process because when clients are matched with the
right counselor; there’s an epiphany.
Why is there an E in the name?
The “E” in Epiphanye derives from my name and is used to illustrate that my counseling services are intended to meet the unique needs of clients. I am committed to attending to your unique needs! The “E” in Epiphanye also highlights the core tenets of ECS…. Empowerment, Enrichment, and Education.
Do you accept insurance?
ECS does not accept insurance directly; however, I offer all clients with and without insurance coverage access to affordable services. ECS can provide the documents to submit to the
insurance company for possible service reimbursement. ECS cannot guarantee
reimbursement. For those potential clients who are only interested in using insurance for services, I will match the insurance copay(minimum cost apply). For more information, please contact me at (248) 797-1188.
What are your fees?
ECS offers a sliding fee scale (click on link to see prices) based on annual household income. I believe in affordable and quality services for clients. Your mental health and wellness is important, if clients cannot afford the fees based on the scale provided, I will work with you to make services more accessible. I believe that everyone should have access to mental health and wellness care without stigma. ECS' puts clients' needs first and provide care for clients to greatly benefit and receive what they need without restrictions.
What payment method do you accept?
ECS accepts cash, Health Savings Account (HSA), PayPal, Debit and all major credit cards for payment. ECS does not accept checks.
What are your hours?
Business hours are Monday-Friday-
9am-5pm, & Saturday-9am-3pm. Evening appointments are available by appointment and must be scheduled during business hours. On-site services are available
in the evenings and weekends by appointment only and must be scheduled during
business hours. Telemental health services (video and telephone) are also by appointment only and must be scheduled during business hours and is available during and after business hours during weekdays. ECS is closed on holidays and Sundays. Hours are subject to change during holidays and/or special circumstances. Please check the calendar for any changes in business hours.
When will you have more appointment hours?
At this time, limited appointment hours are available due to COVID and due to dedicating focus & time on raising my daughters. However, once I am in position to increase hours and when deemed safer, my clients will be the first to know. Along with my family, my clients are important to me!
How do I make an appointment?
New clients can call (248) 797-1188 to schedule an intake appointment. ECS has a 24 hour call return policy. If your call is missed, please leave a message and I will return your call no later than the next business day, excluding Sundays, holidays and when the office is closed.
What is Telemental health services?
Telemental health services involves the use of telephone and video conferencing to provide counseling
services. Telephone based refers to
counseling services received only through audio means. Video based refers to
counseling services received via video and audio means. Telemental health services is available during business hours, in the evenings and Saturdays by appointment only and must be scheduled during
business hours. To start services or for more information, call (248) 797-1188 or visit the Video-Telephone Counseling Tab (click on link to visit tab).